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Official notice types
Read the current Water Services Authority explanation.
Open official sourceCONTOUR 01
Information and boil-water notices
An informational notice can communicate planned change, conservation, appearance, taste or odour context without stating an adverse health effect. A boil-water notice addresses a microbial risk and requires treated or alternative water for drinking and specified household uses.
Under current New Zealand public guidance, uses such as drinking, food preparation, brushing teeth and preparing infant formula are included during a boil-water notice. Users must still read the complete live notice for method, duration, appliances, pets and any event-specific details.
CONTOUR 02
Do-not-drink and do-not-use notices
A do-not-drink notice can involve chemicals or toxins; boiling does not make the water safe to drink. The issuing authority may permit some non-drinking uses, but a static app cannot decide which uses are allowed in a specific event.
A do-not-use notice is broader and can prohibit tap-water contact or use for every purpose, including bathing. Boiling does not solve that notice. The precise current instruction determines all permitted and prohibited activity.
CONTOUR 03
Read the whole message and the lifting notice
Before acting, confirm the affected supply, start time, notice type, current source and complete instructions. A cropped image, old screenshot or forwarded headline may omit an update.
When a notice is lifted, suppliers may give instructions for taps, connected appliances, ice makers, filters, cylinders or tanks. The issuing authority decides when the notice ends; Rillmark never reports or infers that status.
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Boil-water household guidance
Review current activity-specific public guidance at its source.
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Safety handoff
Use a keep-clear boundary when water overlaps with electricity or unstable ground.
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